Frequently Asked Questions

How do I find an item on the website?

Use the search bar at the top of the screen and input a keyword, such as black, tote, handbag, Chanel, etc. You can also browse through the website and narrow the focus with the navigation filters.
What if an item is not available?
Check our site often as we post new items daily! You can also email specific item requests to us for entry into our system for reference. We'll let you know if we receive what you're seeking right away.

Is my information secure?

We take security very seriously and do not share private information with any parties. Our servers are secured with state-of-the-art software

What if I receive a damaged item?

The condition of our merchandise is determined after careful inspection and reflects an honest appraisal of the state of the item. We provide high-resolution images on the website that can be enlarged for a thorough inspection. In exceptional circumstances, and only after a thorough discussion by telephone, we may permit an item that may have been accidentally misrepresented to be returned.

What if I receive the wrong item?

If you receive the wrong item, please notify us immediately at customerservice@vipluxurys.cn

How do I consign my items with TBC?

We would love for you to consign with TBC. Please read through Consign With Us for a description of the process.

The sizes listed for some goods seem to use a different system than others. Please explain.

Not all designers use the American system of sizing (0, 2, 4, 6, etc.). We carry a number of international brands that use one of three additional systems (French, Italian, and English). Please refer to our size chart below.

How do we ensure that our merchandise is authentic?

TBC guarantees that all items sold on our site are 100% authentic. We inspect all items, following brand-specific guidelines.

How do we determine the condition of items that we sell?

We rate our merchandise, using six different categories to describe the condition.
  • New with Tags: Item is pre-owned but has never been worn. Original store or designer tags are still on the item.
  • New with defects: Item is new with tags, but has slight defects from trying on or storage.
  • Excellent: Pre-owned, but shows no signs of wear.
  • Good: Pre-owned, but shows slight signs of wear.
  • Shows Signs of Wear: Pre-owned, and while still an excellent piece, shows some obvious signs of wear throughout the item.
  • Vintage: collectible merchandise.

What is our return policy?

We currently only accept returns on apparel purchases. Please visit our Returns Policy HERE for more detailed information.

What about shipping?

Domestic USPS Priority shipping is at a flat-rate of $19.95 per order unless otherwise noted. Please contact us for additional information in regards to expedited shipping and international orders.

We aim to ship your order within 12-24 hours of receipt. You will receive an automated tracking notification upon shipment. Should you not receive your purchase within seven days, please contact us.